, Terms and Conditions, Warrentee, Complains

1. Installation Work:
a) All electrical installation work will comply with The Wiring Regulation BS 7671,
Fire Detection and Fire alarm systems BS 5839-6 & BS 5839-1, Emergency
lighting BS 5839-6 BS 5266 and any amendments in force at the time of the works.
b) All electrical installation work will comply with applicable Building Regulations in force at the time
of the works.
c) Where work is to extend or modify existing circuits, costs quoted assume that the existing
installation is in adequate condition and complies with minimum current regulations
Any works found required to bring the necessary parts of the existing installation
up to standard will be at additional cost.
d) Unless stated otherwise, all cables will be concealed by chasing into the building fabric or
concealed in building voids, under floors, etc. Where impracticable, cabling will be
neatly surface run, either clipping direct or housed in trunking / conduit.
e) Where carpet or flooring coverings may require lifting to allow concealed installation work,
no charge is made for this service, with best endeavours being made to avoid damaging
them and to refit them to an acceptable standard. However, consideration of employing
a specialist fitter may be prudent, at your cost to effect a fully satisfactory reinstatement.
f) Where agreed before hand, chases to walls, etc will be re-filled to 2mm below plaster finish
depth, however final finishing of skim coat plaster and final decoration is excluded.
g) All endeavours will be made to undertake installation work to a clean standard, using dustsheets
and vacuum cleaning equipment as necessary.
h) The contract outlines the expected duration of the installation work.
i) Whilst undertaking the installation work at the property, the client is required to provide water
and power free of charge

2. Exclusions:
a) Clearing and / or moving of furniture and other items blocking access to work areas are not
included.
b) Except where detailed, builders work (creating of holes larger than 50mm diameter, creating of
support structures, etc) are not included, except as outlined in 1d, e and f above.
c) Re-decoration and final making good is excluded from quoted costs, unless specifically detailed
as included.
d) Removal from site and disposal of rubble, fittings, wiring, materials, general waste and packaging
is not included.

3. Extras and Variations:
a) All extras and variations must be agreed in writing prior to commencement.

4. Pricing:
a) The costs quoted assume continuous and unhindered access to the site by prior arrangement
with you.
b) Unless stated otherwise, the costs quoted assume standard working hours
08:00 hrs - 18:00 hrs Monday to Friday inclusive. Work required outside these
between the hours of hours may attract out of hours premium rates.
c) Any additional work not covered in our quoted costs will attract additional time charge rate of
£35.00 per hour plus materials cost and VAT.
d) All figures quoted are subject to VAT at the prevailing rate.
e) All figures quoted are valid for a date of 30 days from the date of the estimate or quotation.

5. Deviations from Building Regulations and BS7671:
a) All work where applicable, will be executed fully in compliance with applicable Building
Regulations and BS7671 in force at the time of the work, particularly in respect of work in
dwellings to allow the legal Part P obligations to be met. Where a Client requires deviation
from such regulations, a written instruction and record will be required.

6. Risk and Title of Goods and Property:
a) The risk in all goods supplied shall pass to the Client upon delivery.
b) All goods supplied shall remain property of Expert Express Ltd until all sums due have been paid
in full.
c) The client is responsible for ensuring that the property is insured for the duration of
the installation work.

7. Warrantee:
a) Expert Express Ltd warrants its installation work to be defect free for a period of twelve months
from invoice date. Such cover does not extend to goods not supplied by
Expert Express Ltd, physical damage to products, or any instance where the original
installation has been altered or tampered with subsequently by third parties.
b) When the fault is due to equipment fault not supplied by Expert Express Ltd or
it is a result of third party action we reserve the the right to charge call out fee.

c) As an ELECSA registered contractor our works is covered by ELECSA and NICEIC Platinium Promise whic provides
an additional 6 years cover. For more information see http://www.elecsa.co.uk/Householders/Platinum-Promise.aspx

8. Payment:
a) Unless agreed in writing payments in full must be made on completion of the
specified works to Expert Express Ltd.
b) Stage payments will be requested by prior arrangement where planned works take longer than
14 days. We reserve the right to request from you stage payments in the instance
where works take longer than 7 days.
c) Unless agree otherwise the following stage payments will be requested where planned works
take longer than 14 days. Fist initial instalment of 35% from the contract value at
job commitment, followed by second 35% part payment at first fix completion and
final 30% instalment at second fix completion and issue of test certificate.

9. Complains and Dispute Resolution:
a) We always endeavour to provide the best service and products for our customers.
However, on rare occasions, we recognise that there may be times where our customers
may not be completely satisfied.To ensure we are able to put things rights as soon as we can,
pleaseplease inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can
in order that we can rectify any problems as soon as possible. Where we cannot resolve
any complaints using our own complaints procedure, as a Which? Trusted trader we use
Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event of a complaint arising and you wish to refer the complaint to them
please contact us on 0117 981 2929 or via their website
http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/